The Plexus 60-day money-back guarantee
love it, or get your money back.
Your satisfaction is our first priority. We stand behind the quality of our products, so give a routine a real try. If it isn’t right for you, ask for a full refund within 60 days of the purchase date.
A full refund within 60 days of the purchase date, less your original shipping and a $6 return shipping fee (US). One refund request per product; some promotional items are excluded. Read the full terms
Your 60 days
two full months of real mornings.
A routine only makes sense once it fits your actual day. So your window runs a full 60 days from the purchase date: plenty of time to settle in, and to decide.
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Day 1
you place your order.
Your 60 days are counted from the purchase date, not the day the box arrives.
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The weeks in between
make it part of your day.
Take it with breakfast, pack it for work, try it on busy days and slow ones. That’s the real test.
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Day 60
you decide.
Not for you? Ask for your refund by day 60 and send the product back. We’ll take it from there.
How a refund works
three steps, no runaround.
Refunds require the return of product to Plexus. Here is everything that happens, start to finish.
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Within 60 days
ask for your refund.
The fastest way is the online Request Refund Form. Prefer to talk? Call Plexus Customer Service on 480-998-3490.
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Send it back
return the product.
Pack up the product and send it back to Plexus, following the return details Customer Service gives you.
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5–7 business days
get your money back.
Your refund goes to your original method of payment within 5–7 business days from the date your package is scanned into UPS possession.
Bought directly from your Brand Ambassador? Ask them first: they issue the refund for orders they sold you.
What you get back
the math, worked out.
Your refund is the full price you paid, less your original shipping and a $6 return shipping fee in the US. Here it is on a real order. Add your own shipping to see your number.
Back to your original method of payment.
Within 5–7 business days from the date your package is scanned into UPS possession. An Annual Membership Fee for Brand Ambassadors and VIP Customers is covered too.
The terms
the small print, up front.
A promise is only as good as its terms, so here they are in plain words. Nothing hidden further down.
What’s covered
- A full refund. Within 60 days of the purchase date, less shipping and the return fee.
- Your Annual Membership Fee. For Brand Ambassadors and VIP Customers.
- Repeat orders of the same product. Ordered Bio Cleanse twice within 60 days of the first order? Both can be refunded together in one request.
- Returned-to-Sender orders. These automatically fall under the guarantee.
What isn’t
- Your original shipping. Shipping costs aren’t refunded, and a $6 return shipping fee applies in the US.
- Some promotional items. Certain promotional items are non-refundable.
- Pick-up orders placed by mistake. Orders accidentally placed for pick-up at the Scottsdale Product Store.
- Partial Retailer Packs. Retailer Packs are refunded as a whole; partial refunds aren’t available.
Good to know
- One request per product.
- The guarantee can be used once per product, so gather everything you want to return into one request.
- Orders are final once placed.
- An order can’t be modified or canceled after it’s placed, but the 60-day guarantee still applies once it arrives.
- The product comes back to us.
- Refunds require the return of product to Plexus.
Outside the US Terms differ a little by country. In Canada the return shipping fee is $12.75. In Australia and New Zealand you don’t need to return the product. In Mexico you pay your own return shipping. Customer Service can confirm the details for your order.
Try it in your real routine
how people fit it into their day.
Videos shared by people who use Plexus, and by Plexus. Individual experiences vary.
Start risk-free
healthy gut. happy you.
Start with the Gut Health System: Bio Cleanse, ProBio 5 and Slim Microbiome Activating, taught as weed, seed, feed. You have 60 days to make it yours.
- Made in
- the USA
- Manufactured by
- FDA cGMP manufacturers
- Tested by
- ISO 17025 accredited labs
questions first? we’re here.
Fastest
request refund form.
Fill it in online, any time. Customer Service gets to work on it quickly.
Open the formMon–Fri 5am–5pm · Sat 6am–3pm AZ
call 480-998-3490.
Plexus Customer Service, press 1 for Spanish. Closed Sunday.
Call nowPrefer writing?
send us a note.
Use the Customer Service Assistance Form and an agent will reply.
Open the assistance formBought in person?
ask your Brand Ambassador.
If you bought directly from a Brand Ambassador, they issue the refund.
Read the full policy